wowpak is committed to protecting the personal information of every player on our platform. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and the rights you hold over your own information.
These principles are embedded into every data process at wowpak. They complement the full policy below — please read the complete policy for your legal rights and obligations.
wowpak collects only the personal data that is genuinely necessary to provide its services, verify your identity, process PKR payments, and comply with applicable regulatory obligations. Data is never collected speculatively or for undefined future use.
All data transmitted between your device and wowpak's servers is protected by 256-bit SSL encryption — the same standard used by Pakistan's major banks and financial institutions. Stored data is encrypted at rest and access-controlled internally.
wowpak will never sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. Your CNIC details, financial information, and contact data are yours — not a commercial asset for wowpak to monetise.
You have the right to access, correct, export, or request deletion of your personal data at any time. wowpak provides clear mechanisms to exercise these rights through your account dashboard or by contacting our support team directly.
wowpak does not retain your personal data indefinitely. Retention periods are set according to regulatory requirements and operational necessity. Once the retention period expires, data is securely deleted or anonymised.
As an internationally licensed gaming operator, wowpak's data practices comply with the requirements set by its licensing authority. This includes mandatory KYC procedures, AML record-keeping, and data processing obligations applicable to regulated gaming operators.
wowpak ("wowpak", "we", "us", "our") is the operator of the online casino and sports betting platform accessible at wowpak.net (the "Platform"). wowpak operates under an international gaming licence and is the data controller responsible for the personal information collected from users ("you", "Player") who access or register on the Platform.
This Privacy Policy applies to all personal data collected through the Platform, including data collected during account registration, gameplay, deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Bank Alfalah, as well as data collected through customer support interactions and marketing communications.
Scope: This Policy applies to all users accessing wowpak from Pakistan and any other permitted jurisdiction. By creating a wowpak account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy in full.
wowpak collects only the categories of personal data that are necessary for the purposes described in this Policy. The following table sets out the main categories of data we collect:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, gender | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, mobile number, residential address (city such as Karachi, Lahore, Islamabad) | Account communication, support, regulatory notices |
| Financial Data | Deposit/withdrawal history, payment method identifiers (JazzCash/EasyPaisa mobile number, bank account details) | Payment processing, AML compliance, fraud prevention |
| Technical Data | IP address, device type, browser, operating system, session data | Platform security, fraud detection, service improvement |
| Usage Data | Games played, bet history, session duration, wagering patterns | Responsible gaming monitoring, personalisation, regulatory reporting |
| Marketing Data | Communication preferences, promotional opt-ins | Sending relevant offers and updates (only with your consent) |
| KYC Documents | CNIC copy (front and back), proof of address, payment method screenshots | Identity verification, withdrawal processing, regulatory compliance |
The majority of the personal data wowpak holds is provided directly by you during the following interactions:
When you access the wowpak Platform, certain technical data is automatically collected by our systems. This includes your IP address, browser type and version, device identifiers, pages visited, time spent on each page, and error logs. This data is collected through server logs and analytics tools and is used primarily for security monitoring, fraud detection, and service performance optimisation.
In certain circumstances, wowpak may receive personal data about you from trusted third parties, including:
wowpak uses your personal data for the following clearly defined purposes. We do not use your data for any purpose that is incompatible with what is described in this Policy without first obtaining your explicit consent.
wowpak processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
wowpak does not sell, rent, or trade your personal data. We share your data only in the following limited and controlled circumstances:
Some of wowpak's service providers and licensing authority infrastructure may be located outside Pakistan. Where data is transferred internationally, wowpak takes steps to ensure that such transfers are conducted in accordance with applicable data protection standards, including the use of contractual safeguards and data processing agreements.
No Data Sales: wowpak will never sell your personal information to data brokers, advertising networks, or any third party for commercial gain. Your data is used solely to provide and improve wowpak's services to you.
wowpak uses cookies and similar tracking technologies on the Platform to ensure it functions correctly and to improve your experience. The categories of cookies we use are:
You can control non-essential cookies through your browser settings or through wowpak's cookie preference centre, accessible from the Platform's footer. Please note that disabling strictly necessary cookies will impair the Platform's core functionality, including your ability to log in and play games.
wowpak retains your personal data for as long as is necessary for the purposes for which it was collected, including satisfying any legal, regulatory, or reporting requirements. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely and permanently deleted or anonymised so that it can no longer be associated with any identifiable individual.
wowpak respects your rights over your own personal data. Depending on applicable law and the circumstances of your request, you may be entitled to exercise the following rights:
You may request a copy of all personal data wowpak holds about you. We will provide this within 30 days of receiving a valid request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
You may request that wowpak delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our regulatory retention obligations.
In certain circumstances, you may request that wowpak restrict the processing of your data — for example, while the accuracy of the data is being contested.
Where processing is based on your consent or a contract, you may request that we provide your personal data in a structured, machine-readable format.
Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time via your account settings or by contacting support.
To exercise any of the above rights, please contact the wowpak Data Protection team via the contact details in Section 13 of this Policy. wowpak will respond to all valid data rights requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days, and you will be notified accordingly.
wowpak implements technical and organisational security measures appropriate to the risk presented by the processing of your personal data. These measures include:
Despite these measures, no internet-based platform can guarantee absolute security. You are responsible for keeping your wowpak account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
wowpak strictly prohibits the use of its Platform by any person under the age of 21. The Platform does not knowingly collect personal data from individuals under 21 years of age. If wowpak becomes aware that it has inadvertently collected data from a minor, that data will be immediately and permanently deleted and the associated account will be closed.
If you suspect a minor is using wowpak, please notify us immediately by contacting our support team. We take underage gambling extremely seriously and cooperate with parents, guardians, and regulatory authorities to prevent it. wowpak recommends that parents and guardians use parental control software to block access to online gaming platforms on devices used by minors.
wowpak reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or business operations. Where changes are material — meaning they significantly affect how your data is collected or used — we will notify registered players via the email address associated with their account at least 7 days prior to the changes taking effect.
The "Effective Date" displayed at the top of this page will always reflect when the most recent version of this Policy came into force. We encourage you to review this Privacy Policy periodically. Continued use of the Platform following the publication of changes constitutes your acceptance of the revised Policy.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a privacy concern, please contact the wowpak Data Protection team. Our support agents are available around the clock via live chat on the Platform, or you may reach us by email — displayed below as plain text only, not as a clickable link:
Data Privacy Contact: [email protected]
Live Chat: Available 24/7 directly from your wowpak account dashboard after logging in.
Response Time: wowpak aims to acknowledge all privacy-related enquiries within 48 hours and to resolve them within 30 calendar days.
If you are not satisfied with wowpak's response to a privacy concern, you have the right to escalate the matter to wowpak's licensing authority or the applicable data protection supervisory body in your jurisdiction.
wowpak protects your privacy so you can focus on what matters — cricket betting, live casino games, and instant PKR payouts. Register today and experience Pakistan's most trusted online gaming platform.
21+ only | Play responsibly | Licensed & regulated by an international gaming authority