At wowpak, we believe gambling should always be a form of entertainment — nothing more. This page outlines every tool, policy, and resource we provide to help players across Pakistan stay in control of their gaming activity.
If you feel your gambling is becoming a problem — whether it is affecting your finances, relationships, or mental wellbeing — please reach out to our support team immediately via live chat from your account dashboard. Our responsible gaming team is available 24 hours a day, 7 days a week. You can also initiate a self-exclusion in seconds from your account settings. You do not need to wait.
These are not just policies — they are active commitments backed by tools you can use right now from your wowpak account dashboard.
wowpak enforces a hard minimum age of 21 years for all registered players. Every account undergoes identity verification using CNIC documents. Any account found to belong to someone under 21 is closed immediately and all funds forfeited.
Set daily, weekly, or monthly PKR deposit limits directly from your account dashboard. Once a limit is in place, it cannot be increased for 24 hours — giving you a real cooling-off buffer. Loss limits work the same way, capping how much you can lose in a defined period.
wowpak lets you set a maximum session duration. When your time limit is reached, you receive a clear on-screen notification and are automatically logged out after a short grace period. You can also enable a reality-check reminder that pops up at intervals you choose.
Request a voluntary self-exclusion for periods ranging from 30 days up to 5 years — or permanently. During self-exclusion, your account is locked, all marketing communications stop, and you cannot re-register. Our team takes self-exclusion very seriously and acts on requests within hours.
Not ready for a full self-exclusion? Use the Take-a-Break feature to temporarily suspend your account for 24 hours, 48 hours, 1 week, or 1 month. During the break, login is blocked and you will not receive any promotional emails or push notifications from wowpak.
Your wowpak account dashboard gives you a full history of every bet placed, every deposit made, and every withdrawal processed — with PKR totals by day, week, or month. Reviewing this regularly is one of the simplest and most effective responsible gaming habits you can build.
Gambling is a recreational activity that millions of people across Pakistan enjoy safely. For the overwhelming majority of wowpak players, a session on the slots, a few cricket bets during PSL, or a live casino game is simply entertainment — the same way watching a match or going out for dinner is entertainment.
However, for a small proportion of players, gambling can shift from a leisure activity into something that causes genuine harm. Problem gambling — sometimes called gambling disorder — is characterised by a loss of control over gambling behaviour, continuing to gamble despite negative consequences, and gambling beginning to interfere with work, family life, finances, or mental health.
wowpak is committed to identifying players who may be at risk and intervening early. We monitor unusual account activity, respond quickly to player-initiated requests for help, and proactively reach out when our systems flag patterns that may indicate problem gambling behaviour.
Remember: Gambling should never be seen as a way to earn income or to recover money you have lost. Every game on wowpak is governed by independently certified random number generators (RNG). No strategy guarantees a win, and chasing losses always makes things worse.
If you recognise two or more of the following in yourself or someone you know, it may be time to take action. Reach out to the wowpak support team — there is no shame in asking for help.
Spending more money on gambling than you can comfortably afford to lose
Borrowing money or selling belongings to fund gambling sessions
Feeling irritable, anxious, or restless when you try to cut back or stop
Chasing losses — betting more to try to win back money you have already lost
Gambling to escape stress, anxiety, depression, or difficult personal situations
Lying to family or friends in Karachi, Lahore, Islamabad or elsewhere about how much time or money you spend gambling
Neglecting work, studies, or family responsibilities because of gambling
Failed attempts to reduce or stop gambling despite genuinely wanting to
The self-exclusion process at wowpak is designed to be fast and frictionless. We deliberately make it easy to exclude and harder to reverse, so that a moment of resolve is not undone by a momentary change of heart.
Self-exclusion is the most powerful responsible gaming tool available. Once activated, your account is locked immediately. Any funds remaining in your balance at the time of exclusion are refunded to your verified payment method — JazzCash, EasyPaisa, or your linked bank account — within 72 hours.
Cooling-Off Period: A minimum 72-hour mandatory cooling-off period applies before any self-exclusion of 30 days or less can be reversed. For exclusions of 6 months or longer, a minimum 30-day cooling-off applies before reversal can be considered.
Navigate to wowpak.net and log in using your registered credentials. If you are unable to log in, contact our 24/7 live chat support team who can initiate the exclusion on your behalf immediately.
From your account dashboard, navigate to Account Settings and select the Responsible Gaming tab. Here you will find all available tools including deposit limits, session limits, take-a-break, and self-exclusion.
Choose from 30 days, 90 days, 6 months, 1 year, 3 years, 5 years, or Permanent exclusion. We strongly recommend choosing a period longer than you initially feel you need — it provides a stronger safety net.
Confirm your decision via the on-screen prompt. You will receive an email confirmation to your registered address. Your account is locked immediately upon confirmation — you will not be able to log in or place any bets from that moment.
Any available balance in your account will be reviewed and refunded to your verified payment method within 72 hours, subject to standard KYC verification. You will receive a notification once the refund has been processed to your JazzCash, EasyPaisa, or bank account.
Every tool below is accessible directly from your wowpak account dashboard, at any time, without needing to contact support first.
Set a maximum PKR amount you can deposit within any 24-hour rolling period. Increases take 24 hours to activate; decreases are instant.
A 7-day rolling deposit cap. Ideal for players who prefer to budget their gaming spend on a weekly basis rather than day by day.
Set a hard monthly ceiling on your deposits. This is one of the most effective long-term budgeting tools wowpak offers.
Cap how much you can lose in a day, week, or month. When the limit is hit, wagering is suspended for the remainder of the period.
Set a maximum duration for each individual gaming session. The platform notifies you as you approach your limit and logs you out automatically.
Enable timed pop-up reminders every 30, 60, or 90 minutes showing you how long you have been playing and your net session result.
Temporarily suspend your account for 24 hours to 1 month without going through full self-exclusion. All promotions are paused during this period.
A full account lock for 30 days up to permanent exclusion. The most powerful protective tool — activated instantly and very difficult to reverse.
A full, exportable log of all deposits, withdrawals, and bets placed. Review your PKR activity at any time — transparency is the first step to control.
Answer these questions honestly. There are no right or wrong answers — this is for your own reflection only. If you find yourself answering "yes" to several of these, we encourage you to use one of the tools above or contact our support team.
Adapted from internationally recognised responsible gaming self-assessment frameworks used by licensed operators worldwide.
Q1. Do you find yourself spending more PKR on gambling than you originally intended when you started a session?
Q2. Have you ever taken money meant for household expenses, bills, or family needs in Lahore, Karachi, or elsewhere to fund your gambling?
Q3. Do you feel a strong urge to continue gambling after losing, in an attempt to win back what you have lost?
Q4. Do you feel restless, irritable, or anxious when you are unable to gamble or are trying to cut back?
Q5. Have you ever concealed the amount of time or money you spend gambling from people close to you?
Q6. Do you turn to gambling as a way to cope with stress, loneliness, anxiety, or difficult emotions?
Q7. Have you neglected your work, studies, or family responsibilities because of time spent gambling?
Q8. Have you ever borrowed money or sold possessions to finance gambling?
Q9. Have previous attempts to cut down or stop gambling been unsuccessful?
Q10. Do you think about gambling frequently — planning your next session, reliving past sessions, or calculating how to recover previous losses?
If you answered yes to 3 or more of the above, we strongly encourage you to use wowpak's self-exclusion or take-a-break tools right now, and to reach out to our responsible gaming support team via live chat. You can also set a deposit limit immediately to give yourself some breathing room while you decide on next steps.
wowpak strictly enforces a minimum age of 21 years for all users. This is not simply a tick-box exercise — it is a firm commitment backed by mandatory CNIC-based identity verification for every registered account.
During the registration process, all new players are required to confirm that they are 21 years of age or older. Before any withdrawal can be processed, the account must pass KYC verification which includes submission of a valid CNIC issued by NADRA. Any account where our compliance team suspects the user may be under 21 is suspended immediately pending document verification.
If a minor is found to have accessed the Platform — regardless of how — the account is permanently closed, all deposits are refunded to the depositing payment source, and the matter is reported to the relevant regulatory authority in accordance with our licensing obligations.
wowpak is an adults-only gaming platform. Access by persons under the age of 21 is strictly prohibited and actively prevented through mandatory identity verification procedures.
Thousands of players across Karachi, Lahore, Faisalabad, and Islamabad enjoy wowpak every day as a fun, controlled form of entertainment. Set your limits, know your boundaries, and play with confidence.
21+ only | Play responsibly | Licensed & regulated by an international gaming authority